Return & Refund Policy

Last Updated: August 27, 2026

At The Mobile Carrot, we are committed to providing fresh, quality produce and carefully prepared vegetable boxes to our customers. Because our products include fresh and perishable food items, we handle returns and refunds differently from non-perishable products.

1. Perishable Products

Fresh vegetables, vegetable boxes, flowers, eggs, coffee, and other food or perishable products cannot generally be returned after delivery or pickup because of food-safety and freshness considerations.

For this reason, we do not accept returns or exchanges for products simply because a customer has changed their mind, ordered the wrong item, or no longer wants the product.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

2. Damaged, Incorrect, Missing, or Poor-Quality Items

We want you to receive your order in good condition. If your order arrives:

• Damaged or spoiled

• Significantly below the expected quality

• Missing an item

• Containing an incorrect item

• Unsafe or otherwise unsuitable for consumption

please contact us as soon as possible after receiving your order.

For the quickest resolution, please provide your order number, a description of the problem, and clear photographs of the affected product when applicable.

After reviewing the issue, The Mobile Carrot may provide an appropriate remedy, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances.

3. Refund Requests

Refund requests should be submitted as soon as possible after delivery, preferably within 24 hours of receiving the order.

Because fresh produce is perishable, contacting us promptly allows us to properly investigate the issue and determine the most appropriate resolution.

Refunds are not automatically guaranteed for every complaint. Each request will be reviewed based on the condition of the product, the circumstances of the order, and applicable consumer protection requirements.

4. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted when received before the order has been prepared or packed for delivery. Once an order has been prepared, packed, or dispatched, cancellation may no longer be possible because the products may have been purchased or prepared specifically for that order.

For recurring or weekly orders, customers should contact us as early as possible before the next order is prepared.

5. Customer Ordering Errors

Customers are responsible for reviewing their order details before completing checkout.

We generally cannot provide refunds for:

• Incorrect selections made by the customer

• Change of mind

• Failure to collect an order

• Failure to provide accurate delivery information

• Failure to be available for delivery when required

• Preference changes after the order has been prepared

However, we will always consider individual circumstances where appropriate.

6. Delivery Issues

If your order does not arrive as expected, please contact us promptly so that we can investigate the delivery and work toward an appropriate solution.

Nothing in this policy removes any consumer rights that may apply under applicable Ontario or Canadian law.

7. Approved Refunds

When a refund is approved, the refund will normally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution.

8. Store Credit or Replacement

Depending on the circumstances, The Mobile Carrot may offer a replacement product or store credit instead of a monetary refund.

Where a refund is required by applicable law, the customer's legal rights will take precedence over this policy.

9. How to Contact Us

If you have a question about an order, cancellation, damaged product, missing item, or refund request, please contact us:

The Mobile Carrot
Phone: 226-970-2590

Please include your order number and relevant details so we can assist you as quickly as possible.

10. Policy Changes

The Mobile Carrot reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.

By placing an order with The Mobile Carrot, you acknowledge that you have reviewed and understood this Return & Refund Policy.