Shipping Policy

Last Updated: August 27, 2026

At The Mobile Carrot, we provide local delivery for fresh vegetables, vegetable boxes, flowers, eggs, coffee, and other products available through our online store.

Delivery Schedule

Orders are delivered according to our scheduled local delivery days. Delivery dates and available options will be shown during checkout.

Delivery Area

We currently offer delivery in Tillsonburg and surrounding areas. Delivery availability depends on your location and the delivery options available at checkout.

Delivery Charges

Any applicable delivery fees will be displayed at checkout before you complete your order.

Order Processing

Because many of our products are fresh and perishable, orders are prepared according to our delivery schedule. We make reasonable efforts to ensure products remain fresh and are delivered as scheduled.

Delivery Delays

Delivery times may occasionally be affected by weather, traffic, road conditions, vehicle issues, product availability, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to contact affected customers.

Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address and any necessary delivery instructions.

The Mobile Carrot is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Missed Deliveries

Customers should make reasonable arrangements to receive their order when necessary. If a delivery cannot be completed because the customer is unavailable or the delivery location cannot be accessed, we may contact the customer to arrange the next appropriate step.

Fresh and Perishable Products

Fresh vegetables and other food products should be inspected promptly after delivery and stored appropriately.

If your order arrives damaged, spoiled, incorrect, or missing an item, please contact us as soon as possible. Please refer to our Return & Refund Policy for information about refunds and replacements.

Changes to Delivery Information

If you need to change your delivery address or delivery instructions, please contact us as soon as possible. Changes may not be possible once an order has been prepared or scheduled for delivery.

Contact Us

The Mobile Carrot
Phone: 226-970-2590
Website: themobilecarrot.ca

We appreciate your support and look forward to delivering fresh products to you.