Purchase Options Cancellation Policy

Last Updated: August 27, 2026

At The Mobile Carrot, we understand that customers may occasionally need to cancel an order or change a purchase. Because many of our products are fresh and perishable, cancellation requests must be made as early as possible.

1. One-Time Orders

Customers who need to cancel a one-time order should contact us as soon as possible after placing the order.

Cancellation requests may be accepted if the order has not yet been prepared or packed.

Once an order has been prepared or packed, cancellation may no longer be possible because fresh products may have been selected and prepared specifically for the customer.

2. Recurring or Subscription Orders

If you have a recurring purchase or subscription, please contact The Mobile Carrot as soon as possible if you wish to cancel future orders.

Cancellation of future orders should be requested before the next order enters preparation.

Once a recurring order has been prepared or packed, that individual order may no longer be eligible for cancellation.

3. Changing an Order

If you need to change the products, quantity, delivery information, or other details of an order, please contact us as soon as possible.

We will do our best to accommodate changes, but changes cannot be guaranteed once an order has entered preparation.

4. Refunds After Cancellation

If an eligible cancellation is approved and payment has already been collected, any applicable refund will normally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

5. Fresh and Perishable Products

Many products sold by The Mobile Carrot are fresh or perishable. For food-safety and freshness reasons, we may be unable to cancel, return, or refund an order after it has been prepared or delivered, except where required by applicable law or where our Return & Refund Policy provides otherwise.

6. Missed or Uncollected Orders

If a customer fails to collect an order or is unavailable for an arranged delivery, this does not automatically constitute a cancellation.

Customers should contact us promptly if they cannot receive their order so we can determine whether an alternative arrangement is possible.

7. How to Request a Cancellation

To request a cancellation, please contact:

The Mobile Carrot
Phone: 226-970-2590
Website: themobilecarrot.ca

Please provide your name, order number, and the reason for your cancellation request.

We will review the request and let you know whether the cancellation can be accepted.

8. Consumer Rights

Nothing in this policy is intended to remove or restrict any rights or protections available to customers under applicable Ontario or Canadian consumer protection laws.